To assist you quickly and effectively, we offer secure remote support. This allows our technician to connect to your computer remotely and solve technical issues in real time.

Step-by-step guide:

1. Contact us – call or email to schedule a support session.

2. Download the support tool – we will send you a safe link (e.g., AnyDesk or TeamViewer).

3. Run the tool – no installation required. Just open the file and give us your ID number.

4. Allow connection – confirm the connection request when prompted.

5. Watch the process – you’ll see everything on your screen while we work. It usually takes a few minutes.

6. End the session – once finished, our technician will disconnect and you can continue working.